Security Operations Assistant

 MOBILE AIRPORT AUTHORITY
JOB CLASS SPECIFICATION

Date Approved:  05/28
Grade:   K

JOB TITLE:        Security Operations Assistant

REPORTS TO:    Airport Security Coordinator/Station Manager

FLSA STATUS:    Non-Exempt

JOB SUMMARY
Position serves as the administrative assistant for the Airport Security Coordinator, which may include typing correspondence, memos, manuals, etc.  Must have knowledge of current office procedures and practices in organizing work to meet goals and objectives.  Must possess knowledge of business grammar and mathematics commensurate with the requirements of the work.

JOB RESPONSIBILITIES
Administers, coordinates, and operates the security badge system, and other security related computer systems.  Reviews and oversees internal control of badge applications including results of employment history, fingerprinting of applicants, criminal history record checks, and signatures of authorized sponsors.  Maintain and operate computer system, maintain related written materials and controls information management of security badge holders including performing an annual audit of all badge holders.  Discreet, confidential and professional in all matters both verbal and written, related to the Police Department, as well as other Airport departments and personnel.

Works under the immediate supervision of the Airport Security Coordinator, or his/her designee, to ensure all correspondence, filing, etc. are handled in a timely and professional manner.  Assist the ASC with control of the airport key and lock access system for the airport terminal and AOA access points including performing an annual audit of the key and lock system.  Must possess the ability to handle irate and difficult people both on the telephone and in person with the utmost degree of professionalism.  Provides classroom instruction for mandatory TSA SIDA training and education curriculum.  Provides classroom instruction for mandatory TSA Signatory Authority training and curriculum.  All other related duties as may be assigned.

MATERIALS AND EQUIPMENT USED
Computer, calculator, copier, office machines.

QUALIFICATIONS REQUIRED

Knowledge, Skills and Abilities
Knowledge of or ability to learn rules, regulations, policies, and procedures governing security and safety at the Mobile Airport Authority as states in the Airport Security Program.  Knowledge of or ability to learn the geographical layout, organization, and operation of the security program and security system at the Mobile Airport Authority.  Ability to learn TSA, FAA rules and regulations routinely utilized in the operation, maintenance and development of an Airport as it relates to airport security.  Ability to plan and execute all phases of various projects with minimal supervision.  Skilled in written and oral communications.  Ability to create and maintain filing systems.  

Ability to speak, read, and write fluent English and to understand written and oral directions.  Ability to create and present classroom instruction using video and oral presentations.  Skill, consideration, diplomacy, and courtesy in dealing with the general public, as well as fellow employees.  Ability to establish and maintain effective working relationships within the community as necessitated by the work.  Ability to operate modern office equipment such as copier, fax machine, computer, TV, computer projector, computers, commercial printer on multi platforms, and 800 MHz radio.  Ability to learn, understand, and remember normal tasks.  Ability to hear, speak, understand conversations in English in various tones of voice, as well as accents or fast spoken conversation.

Minimum Training and Experience 
High school diploma or equivalent Required.  Be at least 18 years of age.  As a condition of continued employment, employee must maintain current active status of all required license(s) at all times, and must carry the license at all times while on duty.  Must display exceptional customer service and communication skills.  Intermediate computer skills to utilize innovative, wireless technology at client specific sites.

Physical and Mental Requirements
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).  Climb stairs, ramps, or ladders occasionally during shift.  Occasionally bend/twist at waist/knees/neck to perform various duties.  Occasionally lift or carry up to 40 pounds.  Run as needed.  Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks.  Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.  Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.  Work in various environments including adverse outdoor conditions such as cold, rain or heat.  Constant mental alertness and attention to detail required while setting priorities and following up on assignments.  Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.  Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.  Must be able to read and understand all operating procedures and instructions.  Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).

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